Contacts contain the contact information that you have imported, and which you can use to send surveys. The same contact can contain an email, as well as a phone number. You can singular contacts to Zeffi, or you can create lists to group your contacts (For example 'Summer 2021 customer survey'-list).
The amount of contacts that you can import depends on your Zeffi license. You can check the amount of contacts you can use for surveys by checking your 'Plan & Billing' tab, found in your organization settings.
- When importing contacts, you can import any background information you would want to use in analyzing reports (examples: Contact position, Contact company etc.)
- You can create a integration with another application that you use. We offer a ready to go integration with Hubspot, but you can also create automations with Zapier, or our open API framework. More information is found at developer.zef.fi.