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      Introduction to Zeffi’s Open API

      Seamlessly Connect and Automate Your Feedback Workflows with Zeffi’s Developer-Friendly Integration Tools

      Zeffi’s Open API provides a flexible, developer-friendly way to integrate Zeffi’s feedback collection and survey management capabilities directly into your own applications and systems. By utilizing the API, you can streamline workflows, automate key processes, and gain direct access to valuable customer insights—all without leaving your native environment.

      Key Benefits of Using Zeffi’s Open API:

      1. Seamless Integration:
        Connect Zeffi’s survey and feedback functionalities to your existing CRM, ERP, or other backend systems, ensuring a unified data flow and reducing the need for manual data entry.

      2. Automation & Efficiency:
        Automatically trigger survey invitations, fetch response data, and update customer records, freeing up time and resources for more strategic tasks.

      3. Customizable Workflows:
        Tailor your data retrieval, reporting, and analytics processes to match your organization’s unique needs, whether you’re building a custom dashboard or integrating results into proprietary software.

      4. Real-Time Data Access:
        Access up-to-date survey results and feedback metrics on-demand, empowering your team to act quickly on insights and enhance your decision-making process.

      Getting Started:

      • Obtain Your API Credentials:
        Reach out to your Zeffi admin or owner users - they can retrieve authentication credentials from Zeffis organization settings.

      • Review the Documentation:
        Zeffi provides comprehensive documentation, including endpoint references, sample requests, and response formats. Consult these resources before you begin coding to ensure a smooth integration experience.

      • Test in a Sandbox Environment:
        Before making changes to your live environment, run initial tests in a sandbox or development setting. This helps you verify that your calls are structured correctly and that responses align with your expectations. For a sandbox - please reach out to support@zef.fi

      Support and Resources:

      • Developer Documentation:
        Detailed guides, reference materials, and code examples are available to help you navigate the API’s endpoints and best practices.