Email notifications can be configured to send for every new response or only when specific conditions are met. For example, you can set the notification to send only if the respondent provides a certain answer to a specific question.
Email notifications allow you to receive updates, such as an alert about a new response or a summary of all responses from a new respondent, directly in your inbox. The purpose of email notifications is to support internal processes within your organization by ensuring that the right information reaches the right person quickly and easily. Email notifications can also be used to send the respondent their own answers from the survey.
Enabling Email Notifications
1.Select a survey
Choose the desired survey and open it for editing. You are now in the Build tab.
2.Add an email notification
Scroll down and select Add email notification from the menu on the left.
3.Specify the recipient
Enter the recipient’s email address(es) or select the field {contact_email}. If you choose this field, the respondent will receive their responses in a follow-up email. It is recommended to first ask the respondent if they wish to receive their responses via email. This can be achieved by adding a “Yes/No” question to the survey and routing the email field based on the answer. (The email question type can be found in the list of question types).
Note: The email question must also be routed to the email notification along with other questions.
4.Fill in the email notification details
Add the required fields: subject, recipient email address, and message content.
5.Set conditions
Add the condition(s) for sending the message in the Set conditions section.
