You can track your respondents' activity from the Deliver tab under the invitation statistics.
First, select the survey whose statistics you want to view, then go to the survey's Deliver tab. Scroll down the page to see the invitation statistics for your survey.
By clicking on the statistics of a specific invitation, you can view a detailed breakdown of individual respondents.
Statistics
- Recipients: The total number of recipients for the survey invitation.
- Delivered: The number of recipients to whom the survey invitation was successfully delivered.
- Opened: Recipients who have opened the email invitation.
- Clicked: Recipients who have clicked the link to access the survey.
- Started: Respondents who have answered at least one question. This also includes info cards viewed by respondents, even if they don’t require answering.
- Completed: Respondents who have answered all the questions.
Invitation Status
- Delivered: The invitation has been successfully delivered to the recipient’s email.
- Opened: The recipient has opened the invitation email.
- Clicked: The survey link has been clicked.
- Completed: All survey questions have been answered.
- Dropped:
- The email address is invalid, the recipient’s inbox is full, or the recipient has clicked the unsubscribe button and does not wish to receive invitations.
- Bounced:
- The recipient’s email server rejected the message. This may happen if the server identifies the message as spam.
Dropped and Bounced statuses can be further investigated using the email delivery service.
- If you are using your own domain, you can verify these issues independently.
- If you are using Zeffi's zeffimail.com domain, you can contact the support team for assistance in reviewing the status of the messages.
You can also attempt to resend these messages directly from the Zeffi interface. Start troubleshooting by verifying that the recipient’s email address is correct.