To change your license type, click on your profile picture in the upper right corner and open your organization settings. Choose "Plan & Billing", and then click on "Change plan".
Only people with owner permissions can change the license type, payment methods, and view the billing details. The license type needs to be upgraded if, for example, the monthly responses have run out or if there’s no room for more contacts in the license. Collected responses will be locked and won’t appear in reports if the responses have run out. Additional text messages can also be purchased from the view.
See pictures below for instructions.
